8kbd Privacy Policy

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1. Introduction and Scope

This privacy policy applies to all services related to the 8kbd platform, including the website, mobile application, and associated digital channels. By browsing the 8kbd website, creating an account, or using any of our services, you are considered to have agreed to the terms set out in this policy.

In this policy, "information" refers to any data that can directly or indirectly identify you. We respect your privacy in line with applicable data protection practices in Bangladesh.

For full details on 8kbd's general terms of service, please read our Terms and Conditions page, which provides a complete explanation of the legal framework for using the platform.

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2. What Information We Collect

8kbd may collect information from you in various situations and through various means. The main types of information are listed separately below.

All of the above information is used solely for managing your account, processing transactions, and improving the quality of our services. 8kbd never collects more information than is necessary.

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3. Purpose of Data Collection

8kbd collects your information for specific, transparent, and legitimate purposes. The main reasons are explained in detail below:

3.1 Account Registration and Management

Your identity information is essential for opening a new account and maintaining the security of an existing one. Processes such as login, password recovery, and OTP verification rely on this information.

3.2 Processing Financial Transactions

Your payment information is used to accurately process deposit and withdrawal requests. Without this information, it is not possible to carry out secure transactions through methods such as bKash, Nagad, Rocket, or bank transfer.

3.3 Fraud Prevention and Account Security

8kbd uses automated security systems to prevent unauthorised access to your account and to detect suspicious transactions. SSL encryption and two-factor verification are part of this protection.

3.4 Service Improvement

By analysing your browsing behaviour and preferences, 8kbd improves its gaming content, promotions, and overall user experience. This is an ongoing process that helps deliver more relevant services to you.

3.5 Meeting Legal Obligations

Certain information must be retained under applicable laws and regulations in Bangladesh. Keeping transaction records for a specified period is part of that obligation.

3.6 Customer Support

Your information is used to maintain the quality of support provided via 24/7 live chat and email, and to review the history of your previous requests.

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4. Sharing Information with Third Parties

8kbd does not sell your personal information to any third party or share it for commercial purposes. However, in certain specific situations, limited information may be shared with trusted service providers, such as:

• Payment Processors: The minimum transaction data required to operate payment gateways such as bKash, Nagad, Rocket, Upay, or bank transfer is shared with the relevant institutions.
• Technology Infrastructure Providers: Companies engaged for server hosting, data backup, and cybersecurity operate only under contractual confidentiality terms.
• Legal Authorities: Information may be disclosed in response to a valid request from a court or government authority under applicable law in Bangladesh. In such cases, 8kbd will endeavour to notify you in advance to the extent possible.
• Game Studios and Technology Partners: Technical session data may be transmitted to the servers of studios such as Pragmatic Play, Evolution, or others in order to run their games, but no identity information is included.

In any of the above cases, the amount of information shared is kept to a minimum and third parties are required to follow the same type of data protection standards.

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5. Cookies and Tracking Technologies

The 8kbd website uses cookies and similar technologies. Cookies are small data files stored in your browser that help retain your identity and preferences on subsequent visits.

You can control or delete cookies through your browser settings. However, disabling certain essential cookies may cause login or payment-related functions to not work correctly.

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6. Data Storage and Cybersecurity

8kbd uses industry-standard security measures to keep your information safe. Our main security practices are outlined below:

Please note that no one can guarantee 100% security on the internet. You also have a responsibility to keep your password private and to avoid logging in from unfamiliar devices.

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7. Your Rights and Controls

8kbd believes every user should have reasonable control over their own information. To that end, we ensure the following rights:

7.1 Right to Access Your Information

You may request at any time to know what information 8kbd holds about you. Upon a request made through support, the information will be provided within the applicable timeframe.

7.2 Right to Correct Your Information

If any information in your profile is incorrect, you may request that it be corrected. Changes to identity information may require re-verification.

7.3 Right to Delete Your Information

After closing your account, you may request the deletion of information that is not subject to legal retention requirements. However, transaction records must be kept for a specified period for legal reasons.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages from 8kbd, use the unsubscribe option in any message or let support know. However, it is not possible to stop essential transaction-related messages.

To learn more about responsible gambling at 8kbd, visit our Responsible Gaming page, which provides detailed guidance on managing your play.

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8. Protection of Minors

8kbd strictly enforces a 21+ age policy. Anyone under the age of 21 is completely prohibited from opening an account or using the service. An age verification process is in place at registration, and additional KYC verification may be requested in suspicious cases.

If we become aware that a minor's information has been collected by mistake, that account will be closed immediately and the relevant information will be deleted. If a parent or guardian believes their child is using 8kbd, please contact support right away.

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9. Disclaimer Regarding External Links

The 8kbd platform may occasionally contain links to third-party websites. Following these links will take you outside of 8kbd's control, and those sites' own privacy policies will apply. 8kbd accepts no responsibility for the data collection or management practices of these external sites.

It is recommended that you read the privacy policy of any third-party site before visiting it.

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10. Changes and Updates to This Policy

8kbd reserves the right to change or update this privacy policy as needed. For any significant changes:

• The updated policy will be published on this page and the "Last Updated" date will change.
• For significant changes, a notification will be sent to your registered email or displayed at login.
• Continuing to use 8kbd after any changes will be considered as consent to the new policy.

We therefore recommend checking this page regularly. For answers to general questions about our services, you can visit the FAQ page, which has organised answers to common questions about accounts, payments, and security.

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11. Contact Us

If you have any questions, requests, or complaints about this privacy policy, 8kbd's support team is ready to help. You can reach us through the following:

We make every effort to respond to each request in a timely manner. Your privacy is always important to 8kbd.