FAQ
8kbd FAQ — Bonus, Withdrawal and Support
From how to claim a bonus to withdrawal timelines and device troubleshooting — all questions are answered here, organized by category. Browse the sections below.
This page was built around the questions 8kbd users ask every day. Bonuses and wagering, 24/7 support channels, how to play on mobile, and the rules for withdrawing via bKash / Nagad / Rocket — you'll find detailed answers to 20 questions across these four main topics. If you don't find what you're looking for, check the 8kbd Casino page for more information or ask directly on live chat.
Bonuses and Offers
After creating a new account, a 150% bonus up to ৳10,000 is added automatically on your first deposit.
No separate bonus code or form is needed. The offer activates with a minimum deposit of ৳200.
For example, depositing ৳1,000 gives you a ৳1,500 bonus and your balance becomes ৳2,500.
It is recommended to read the full bonus terms and conditions.
At 8kbd, you need to wager the bonus amount 15 times before you can withdraw it.
This is called the wagering requirement. For example, if you deposit ৳1,000 and receive a ৳1,500 bonus,
you must complete ৳1,500 × 15 = ৳22,500 in wagers. Only the bonus amount is counted;
no wagering applies to your actual deposit.
The maximum bonus is capped at ৳10,000. So depositing ৳13,400 or more still gives you a maximum ৳10,000 bonus.
In that case your total balance would be ৳23,400 and the wagering requirement would be ৳10,000 × 15 = ৳150,000.
To get the most out of the offer, keep the bonus cap in mind when deciding how much to deposit.
Yes, you can cancel a bonus without completing the wagering requirement. However, once the bonus is cancelled,
all winnings earned from that bonus will also be forfeited. Only your original deposit amount will remain in your account.
To cancel a bonus, contact 8kbd live chat support and they will assist you promptly.
Generally, slot games count in full toward wagering.
Live casino games such as Baccarat, Roulette and Teen Patti may count partially.
Some games are excluded entirely. For the specific list, check the game contribution section on the terms and conditions page.
Yes, the welcome bonus is available once per account on the first deposit only.
However, 8kbd has more offers for regular players, including VIP weekly cashback.
By joining the 8kbd VIP program and moving up tiers from Bronze to Gold,
you can earn cashback on your weekly net losses.
Contact and Support
8kbd offers two support channels — live chat and email.
For live chat, click the icon at the bottom right of the site to speak directly with a representative.
You can also reach support by email, though live chat is the fastest option.
8kbd's support team is active 7 days a week, 24 hours a day.
During Eid holidays, public holidays or the middle of the night — send a message on live chat at any time and a representative will respond.
So don't wait to reach out for any technical issue or payment question.
Yes. 8kbd support is available in both Bengali and English.
Players from Bangladesh can report their issues comfortably in their native language.
When you open the chat window, select your preferred language or simply start typing in Bengali.
Before messaging support for a quick resolution, keep the following details ready:
your registered username or mobile number, the time and date of the issue,
which game or payment method had the problem, and your transaction ID if you have one.
This helps the support team verify your case much faster.
Response times for 8kbd email support depend on the complexity of the issue.
Simple questions are answered relatively quickly, but for urgent matters
live chat is the most effective option. Writing a clear subject line
and including your account details in the email will help speed up the resolution.
Device & Technical Issues
Open 8kbd in Chrome on Android, then select "Add to Home Screen" from the three-dot menu on the right.
On iPhone, open the site in Safari, tap the share icon,
then select "Add to Home Screen". This works like an app and
you won't need to open the browser every time. If you prefer to use a native app, learn about the 8kbd App.
Yes, 8kbd is fully optimised for mobile browsers.
On both Android and iOS, slots, live casino
and cricket betting all run smoothly in Chrome, Firefox or Safari. If games are slow to load, refresh the page and try again
or clear your browser cache.
When the connection is restored, the game will show the server-side result — because the outcome of every round is recorded on the server.
Logging back in will show your current balance and game state.
If you notice any discrepancy in your balance, contact 8kbd live chat right away with your transaction ID — the support team will investigate and resolve the issue.
8kbd runs on any modern device — Android smartphones and tablets,
iPhone and iPad, Windows and macOS computers.
Keeping your browser updated gives you the best experience.
If you prefer a native app, an Android APK and an iOS version are available — see the
8kbd APK page for details.
First, clear your browser's cache and cookies. In Chrome: Settings → Privacy → Clear browsing data.
If the problem persists, try turning your VPN on if it is off, or switch to a different network (mobile data or Wi-Fi).
If the issue continues, contact 8kbd support with your browser name and operating system.
Login issues are usually caused by a wrong password, session timeout, or cached data.
First, refresh the browser and clear the cache. If you've forgotten your password,
use the "Forgot password?" option on the 8kbd Login page.
If that doesn't resolve it, let us know via live chat.
Money Withdrawal
Withdrawal requests on 8kbd via bKash, Nagad or Rocket are usually processed
within 5 to 30 minutes.
Bank transfers may take a little longer, but every request is settled as quickly as possible.
The minimum withdrawal amount is ৳800.
Yes, the 8kbd withdrawal system is available around the clock.
Day or night, on holidays — you can submit a request at any time and it will be processed
within 5–30 minutes, just like normal hours.
If bKash and Nagad keep their own services running, the transfer completes instantly.
Yes, for security reasons withdrawals can only be made to a bKash,
Nagad, Rocket or Upay account registered in the player's own name.
Sending money to someone else's number is not possible. For bank transfers, the account holder's name
must match the name on the 8kbd account.
To withdraw winnings from bonus funds, you must first meet the required wagering requirement.
Once you have completed bets worth 15 times the bonus amount, the winnings earned from the bonus
are automatically converted to withdrawable balance. You can track your wagering progress in the account dashboard.
Under normal conditions, withdrawals are processed within 5–30 minutes. If your request still shows as pending after 30 minutes,
contact 8kbd live chat with the transaction ID of the request.
The support team will check the status of your request and process it manually if needed.
8kbd supports transfers to major banks in Bangladesh — such as Dutch-Bangla Bank (DBBL),
BRAC Bank, Islami Bank Bangladesh and other scheduled banks.
To withdraw to a bank account, you must provide an account registered in the same name along with the correct routing details.
Contact support to confirm the list of supported banks.
Didn't find an answer? Ask us directly
If the FAQs above didn't solve your issue, the 8kbd support team is always ready to help. Choose whichever suits you — live chat or email. You can also find answers to many common questions by reading the Responsible Gaming guidelines.
Live Chat Support
Active 7 days a week, 24 hours a day. Click the chat icon at the bottom right of the site to connect. Support is available in Bengali and English.
Email Support
Use email for detailed issues or to send documents. Including your account details and a description of the problem will help get it resolved faster.